Nomi's policy exempts its training archive from deletion

The design

Nomi, the companion app made by Glimpse.ai, Inc., publishes a Privacy Policy stating the company designed its system “to know as little personal information about you as possible” and that it does “not and will not sell or rent to any third party any of your personal information.” As retrieved on 16 September 2026, the policy says a user can delete their account through Account Settings, which “will delete all of your personal information, within 28 or so days of confirmation of deletion.”

What the evidence says

The same policy immediately qualifies that promise: “Except for information that is in our training or communications archives or necessary to a legal proceeding or order, all personal information can be deleted by deleting your account. Upon deletion, any information in our training archives would no longer be attributable to you.” Nomi's Terms of Service separately grant the company a “royalty-free, worldwide, perpetual, and transferable” license to use all Input and Output “for the purpose of… developing or implementing any updates or enhancements to the System,” a broad grant that outlasts a deleted account.

What it asks of people

A user who wants their data gone is asked to trust a two-part claim: that the training archive is genuinely de-identified once an account is deleted, and that “no longer attributable to you” functions the same way as “deleted.” The policy does not describe how de-identification of training-archive content is done or verified. It also asks users up front not to put personally identifiable information into conversations with their Nomi in the first place, framed as a general best practice rather than a guarantee tied to any specific feature.

Privacy and safeguards

The policy's dedicated “Data Retention” clause states that, “Except as otherwise set forth in this Privacy Policy, none of your personal information is retained upon the deletion of your account” — language that depends entirely on the training-archive exception carved out earlier in the same document. Neither the policy nor the Terms of Service names a retention limit for the training archive itself.

• What does “no longer attributable to you” mean in practice for a training archive entry?
• Is there any way to request removal of a specific conversation from the training archive before deleting the whole account?
• Does the 28-day deletion window apply to backups as well as production systems?

Nomi's policy is candid that account deletion is not total erasure: it names the training archive as a standing exception, which is a more specific disclosure than a blanket “your data is safe” claim, even though it leaves the practical scope of that exception undefined.